Opinion

Vodacom, the biggest bully

A lot of people have been complaining about Vodacom and their customer service of late and I have also been victim to their horrendous service.

From the 3rd of July 2014 at 11:10:31pm to July 4 2014 4:13:47am 19 gig of data was used on my account.

That essentially means that in 5 hours 19 gigs of data was used. In other words 3.8 gigs were downloaded in an hour.

Vodacom’s average download speed is 1.5MB/s meaning that on average you can download 2.4gigs an hour

So I have put together a list of reasons why this is impossible.

  1. My contract has a R50 limited after the contracted data has been reached.
  2. 2 billing tickets were issued after the contracted data and R50 limit had been reached.
  3. Downloading 3.8gigs an hour is AMAZING!!!!
  4. I have a two point authentication on my device.
  5. My SSID is hidden.
  6. A delayed billing system is not an excuse and not my fault.
  7. Sessions do close once a limit has been reached. I’ve experienced it.

So Vodacom, I will not be paying my bill that is R5,381.48 over my R50 limit, I would also appreciate it if you could teach your customer service consultants some manners and resolve this issue as soon as possible.

Please feel free to contact me.

One Comment

  • Mandisa Majola

    I had a very similar experience Kriya, and funnily enough, exactly around the same time, where they billed me 7k for my account in June/July. After a lot of running around and screaming, they did an audit (to which they could not show me the results by the way), and found that their billing had been correct and that I had, in fact, used over 7grand’s worth of data.
    They decided “as a once-off gesture of goodwill” to credit my account with 5grand. Which ofcourse was pointless because my July/Aug account was already sitting on about 5grand (very convenient).
    Mind you, my account, from Oct 2013 when I got it, had never been more than 700 or 800 on a bad month, and I am in a wi-fi environment 8 hrs a day, 5 days a week.
    *sigh* I gave up.

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